Return and Exchange Policy – Urwa Collection

At Urwa Collection, we strive to ensure you are completely satisfied with your purchase. Please read our Return and Exchange policy carefully before placing an order. By shopping with us, you agree to the terms outlined below.

1. Eligibility for Return & Exchange

7-Day Window: All requests for return or exchange must be raised within 7 days of receiving your order. Requests made after 7 days will not be entertained under any circumstances.
Product Condition: To be eligible for a return or exchange, the item must be untouched, unworn, unwashed, unaltered, and in the exact original condition and packaging as it was delivered to the customer, complete with all original tags and labels attached.
Unstitched Articles: For unstitched suits, once the fabric has been cut, stitched, or tampered with in any way, it becomes strictly non-returnable and non-exchangeable.

2. Shipping Fee for Returns and Exchanges

The customer is solely responsible for paying all shipping and delivery charges associated with returning or exchanging the item.
Original shipping fees (if any) are non-refundable.

3. Non-Returnable / Non-Exchangeable Items

Items purchased on clearance or special promotional sales are strictly final and cannot be returned or exchanged.
Customised or specially altered orders are non-returnable.

4. Company Rights & Limitation of Liability (Disclaimer)

Urwa Collection reserves the absolute right to accept, reject, or refuse any return or exchange request if the returned product fails to meet our quality inspection standards or is found to be used, damaged, or tampered with by the customer.
The company holds no responsibility and shall not be held liable for any direct, indirect, incidental, or consequential damages, delays, or losses arising from the misuse of products, shipping delays by courier companies, or minor color variations due to digital screen lighting.
Urwa Collection reserves the right to amend, modify, or update this Return and Exchange Policy at any time without prior notice. All decisions made by Urwa Collection regarding returns and exchanges are final and binding.

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Additional Information Regarding Exchange & Shipping at Urwa Collection

At Urwa Collection, customer satisfaction is our top priority while maintaining fair business practices. Whether you are purchasing our latest unstitched luxury collections, casual wear prints, or party wear fancy suits, every order goes through a rigorous quality check before dispatch. However, in rare cases if an exchange is required due to a genuine sizing or product issue, our customer support team is always available to guide you through the process within the stipulated 7-day timeframe. Please ensure that all products remain unworn and maintain their original condition to facilitate a smooth inspection process. Thank you for shopping with Urwa Collection.

Need help?

For further assistance regarding any problems or policies for your orders, tracking details, or queries about our unstitched and fancy wear collections at Urwa Collection, our customer support representatives are available during standard business hours. We value our customers and ensure that every concern is handled with utmost professionalism and transparency. Please feel free to reach out to our official communication channels for any prompt resolutions. We will be Happy to provide any kind of support to our valued customers.

Return and Exchange Policy – Urwa Collection